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The arbitration directorship is created to handle all abuse and appeal complains, and as such the director will have purview in all such cases. This directorship's charter also establishes the practices and due process to handle any such complaints. The user making either an abuse or appeal is hereafter referred to as the user and the Arbitration Director is referred to as the director.
The director is an IRC operator that serves at the pleasure of the infrastructure committee, and will only be removed when a new director is appointed by majority vote of the infrastructure committee. Even if removed, the director will pursue all cases they are currently investigating to completion though the new director will assume full responsibility in all other capacities at once. If the director feels they can no longer discharge their duties temporarily, they may notify the lead network administrator who will then be charged to appoint a temporary director to act in their absence. The infrastructure committee may still vote to replace the director at this point, which will in effect remove the temporary and normal director from their posts, and immediately replace them with the new director. If the director feels they can no longer discharge their duties, they may resign, at which point the lead network administrator is charged with appointing a temporary director to act in their absence until the infrastructure committee can meet to appoint a new director. In no case can the lead network administrator hold the position of director or temporary director.
An abuse complaint is defined as a complaint wherein the user makes a claim regarding improper use of IRC operator authority in a way that is abusive and not consistent with rules for IRC operator conduct. Abuse complaints may be made up to three months after the event in question occurs.
An appeal complaint is defined as a complaint wherein the user makes a claim that rules were improperly administered, overly broad or narrow, or otherwise unclear or inconsistent in a way that makes proper enforcement impossible. Appeals will only be considered if the user has been banned or shunned for at least one week and the ban is still in force when the appeal is made.
When a user registers a complaints with the director, the director will ascertain is the complaint meets the above guidelines and if so, if it fits in the category of an abuse complaints or an appeal. The director then can exercise judgement as to how to try the complaint. The director has three options and may use their own judgement to ascertain which option to pursue and should make this judgement based on the complexity of the case as well as if they have an interest in it. 1) Try the case directly 2) Appoint another IRC operator to try the case 3) Appoint a panel with three members, two of whom are IRC operators, one of whom is a user, to try the case. This panel may or may not have the director as a member.
Regardless of the method chosen, the panel or individual trying the case will call people in one by one to testify and otherwise gather information. When they feel all relevant information has been gathered, the panel or individual makes a decision. If a panel, a vote is taken, the majority rules, no abstaining votes are permitted. This decision will be followed by a short written explanation as well as suggested action.
In the case of a matter of abuse, the lead network administrator will have discretion in the final action taken, unless the case is against him or her, in which case the director will have discretion in the final action taken.
In matters of appeals, the director will enact the decision's consequences at once, unless such decisions directly impact the director, in which case the lead network administrator is responsible for enacting such decisions immediately.
If a user or operator is not satisfied with the conclusions of the director they may appeal it to the infrastructure committee by notifying the lead network administrator. The infrastructure committee can decide to hear the case or not by a majority vote. If they choose to hear the case, they will gather information as required, and may order a new trial by the director if they feel it was not fair, confirm the directors decision, or render their own decision which overrides that of the director. The infrastructure committees decision to hear an appeal or their decision once they do hear an appeal is final and cannot be changed. Should a case be remanded for a new trial, the user or operator in question may make another appeal to the infrastructure committee if they feel this new trial was also somehow inadequate.
No user can make two complaints about the same issue. That said, the director is obliged to hear all complaints, including duplicates, though if they believe there is a duplicate they may immediately render judgement that the complaint is a duplicate and refer to their previous judgement. If the user disagrees, they may appeal as described above.